FAMILY OWNED & OPERATED

About US

About RAPID REPAIR SPECIALISTS

Our Story

We want to help as many people as we can, get back on the road quickly and with their vehicles just like new.

FIX IT

The Workshop

Facilities

In 2009 I purchased Dornwell Panel and Paint from Dave Hatch who founded the business in 1970.  I had a small team that included my wife Esta working for the company.  Our goal was simple, to provide good work and exceptional customer service.

I have a great team of people who I’ve built my business around and over the years we’ve had more great people join our team and embrace our culture.

When I started out my 2 boys Tyran and Zane were in Primary school and our youngest daughter, Maeya was still in nappies. Tyran is now in his final year of secondary school and looking to start university next year and the other 2 are well into their schooling years. Time goes by quickly when you’re in business, so it is important to make the most of what you doing now and remember to smell the roses, every now and then.

In the beginning, we had many challenges to overcome and after a slow few years, we eventually started to see the gains from the hard work we had been putting in. It got to the point where we were consistently struggling to lock up cars at the end of the day.

By late 2016 I began looking for ways to best utilize the space we were currently occupying in order to achieve a higher output of vehicles per week. I wanted to do this without having to relocate the business or increase the size of our building, which would be an extremely costly exercise to do in the current Auckland property market.

Rapid Repair Specialists
4.9
Based on 59 reviews
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Jasmine “Jazman” Shadbolt
Jasmine “Jazman” Shadbolt
04:02 03 Dec 21
Had a strange request as I did not have insurance and while they couldn’t help me with this particular thing Ester really put her time and care into making sure that I received all the help I could have gotten and even passed my details on so that I might be able to sort it out. Thank you immensely for your effort.Jaz
Mark Sanders
Mark Sanders
20:04 25 Oct 21
Really friendly and professional team. Great communication and great service. Highly recommend!
Wayne Evans
Wayne Evans
02:52 18 Oct 21
Having your car hit is never a pleasant experience but it really helps dull the pain when you receive such excellent service when you get your car repaired. Tana and his team deal with everything in a very calm and efficient way and nothing is too much trouble. They keep you informed along the way and do a fantastic job !
Bessie Paolina
Bessie Paolina
04:49 14 Oct 21
This is the second time I have used Rapid Repair Specialists after being hit. On both occasions I have received AMAZING service from Tana and the team who were able to accomodate me straightaway. Professionalism is an A+ with friendly service and a great little courtesy car for me to use! When I picked up my vehicle it looked better than when I purchased it - fully cleaned, polished and sanitised. A great experience during covid L3 in Auckland. I would highly recommend Rapid Repair Specialists!
Becky Cronin
Becky Cronin
21:33 25 May 21
Paul and his team were amazing to work with!! My car was stolen and needed ignition damage repairs and other exterior damages fixed and they had it all done to perfection within no time. They went out of their way to then clean my car completely and even polish the headlights for no extra charge, just to make the experience even better! Highly recommend, my car looks as good as new
nicholas leona
nicholas leona
07:16 16 Mar 21
I had a lady rear end me and came to Rapid Repair Specialists to get it fixed.It was such an effortless process getting a quote and arranging a time to get the damage fixed. They were flexible and efficient and the work they did on my car was perfect!!! It looks brand new.The car was ready to be picked up on time but they also worked around my schedule for pick up time. Would definitely recommend these guys. Service was great and the workmanship faultless. Tana is an all round good guy too!
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This challenge led me back to Govinda Hu from Theromflow Spraybooth Systems. He was able to design and install a new paint shop facility based on working lean with Rapid Repair technology.

 

During this time we also upgraded our Panel shop to a 350 sqm workshop in order to cope with structural repairs and larger damaged vehicles. The old panel shop has been transformed into a Rapid Repair Centre which consists of a semi-automatic infrared drying arc, 2 prep bays and 2 booths that have the ability to reach optimum temperature very quickly.

The final part of our renovation was re-locating our main office next door, to what was previously a showroom for a commercial glazing company. From this new location, we’ve been able to enhance the customer experience by improving the surroundings in which we work in.

 

We are open under level 3 with strict guidelines and contactless procedures. All our staff have been vaccinated, and safe contactless practices will be in place to protect both our staff and customers. Please call us first before coming in so we can arrange to book your car in.

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